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FAQs · Track an order · Contact us
Have a question about your companion or your order? Send us your order number and the email used at checkout so we can help.
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Orders, tracking, and the 30-day guarantee — all in one place.
Track your order
Use the tracking link in your shipping confirmation email. Tracking updates become available after the carrier receives your parcel.
You can also check your order information in your account.
View my ordersCan't find the email or need help with a missing parcel? Contact us with your order number.
Returns & refunds
Your order is covered by our 30-day money-back guarantee. Contact us within 30 days of delivery to request a return or refund. If your item arrives damaged, include photos of the item and packaging. Missing parcels are eligible for a replacement.
Shipping & delivery
Orders ship with tracking. Available destinations, delivery estimates, shipping charges and free-shipping eligibility are shown at checkout before payment.
Keep your shipping confirmation email to follow your parcel. If tracking stops updating or your parcel is missing, contact us with your order number.