Help Center

Get help

FAQs · Track an order · Contact us

Have a question about your companion or your order? Send us your order number and the email used at checkout so we can help.

Mirumi not responding? Product-help checklist

Start with what you can observe: no power, no reaction, an unusual light pattern, slipping or a noise. Follow the manual supplied with your exact unit. The manufacturer's US FAQ is a reference, not a diagnosis or confirmation that every seller's unit uses the same procedures.

No power or no reaction

Note what happened, when it started and whether the device was being carried or placed elsewhere. Describe any response to normal use covered by your manual. The manufacturer describes variable reactions; a continuing problem should go to support rather than being dismissed as normal behavior.

An unusual indicator or noise

Write down which lights are steady or flashing, their colors and how the pattern repeats. For a noise, describe when it occurs and whether anything appears to obstruct movement. Do not infer a temperature error, failed component or repair procedure from this checklist. Model-specific LED meanings, restart sequences and charging instructions need to match your supplied manual.

Prepare one clear support request

• The model or identifier shown on the packaging or manual
• The symptom and when you first noticed it
• Where the device was placed or attached
• The indicator pattern, if present
• Any step from your supplied manual that you tried and what happened afterward

If support requests a video, show the observable issue without recreating a harmful condition. Leave disassembly, battery work and repair decisions to the appropriate support route.

For an order from mirumirobot.com, use Contact us and include your order number. The manufacturer reference does not determine who is responsible for a merchant purchase; use your order records and seller terms. See our care and carrying checklists for related questions.

Manufacturer reference checked October 7, 2026. No hands-on diagnostic or repair testing was performed.

Track your order

Open order tracking

Use the tracking link in your shipping confirmation email. Tracking updates become available after the carrier receives your parcel.

You can also check your order information in your account.

Can't find the email or need help with a missing parcel? Contact us with your order number.

Returns & refunds

Your order is covered by our 30-day money-back guarantee. Contact us within 30 days of delivery to request a return or refund. If your item arrives damaged, include photos of the item and packaging. Missing parcels are eligible for a replacement.

Start a return or get help

Shipping & delivery

Orders ship with tracking. Available destinations, delivery estimates, shipping charges and free-shipping eligibility are shown at checkout before payment.

Keep your shipping confirmation email to follow your parcel. If tracking stops updating or your parcel is missing, contact us with your order number.